This Privacy Policy explains how Radikal Solutions ("we", "us", "our") collects, uses, stores, and protects your personal information across all our products and this website. We are committed to complying with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
By using any Radikal Solutions product or service, you consent to the practices described in this policy. If you do not agree, please discontinue use of the relevant product.
1. Who We Are (Responsible Party)
Responsible Party: Radikal Solutions
Email: admin@radikalsolutions.co.za
Phone: +27 (067) 936 3167
Location: Tshwane, Gauteng, South Africa
Website: radikalsolutions.co.za
Contact us at the email above to exercise any POPIA rights or raise a privacy concern. We respond within 30 days.
findME
Product 1Covert Personal Safety App — Android
Data We Collect
Account Registration:
- Full name — displayed in your profile and included in SOS notifications.
- Email address — for account creation, login, subscription management, and transactional emails.
- Phone number — the primary recipient for SOS SMS alerts sent via service provider.
Emergency Contacts:
- Names, phone numbers, and (optionally) email addresses of your designated emergency contacts. You are responsible for obtaining consent from those individuals before entering their details.
Location Data:
- Your GPS coordinates (latitude and longitude) are captured and transmitted only when you intentionally trigger an SOS alert (5-second volume-button hold).
- Location is sent to your emergency contacts via SMS. It is not stored long-term — it exists only in transit and in server execution logs (retained 90 days for debugging, then automatically deleted).
- findME does not continuously track or background-log your location.
Subscription & Billing:
- Google Play processes all payments. We never receive your card number or banking details.
- We store a Google Play purchase token and your subscription status (plan type, expiry date) in the Database to gate premium features.
Device & Usage Data:
- Our servers may collect anonymous crash reports, device model, OS version, and session events to improve app stability. No personally identifiable information is included.
Referral Codes:
- If you share or redeem a referral code, we store the association between referrer and referred user to process billing rewards. No sensitive personal data beyond email and subscription token is involved.
Why We Use This Data
- Deliver SOS alerts to your emergency contacts.
- Authenticate you and maintain your profile and preferences.
- Verify purchases and apply referral rewards.
- Send transactional emails (invite, reward, account deletion confirmation).
- Send a weekly safety tips newsletter (you may opt out at any time).
- Analyse anonymous crash data to fix bugs and improve performance.
Device Permissions
- Precise Location — captured only during an SOS trigger event.
- Accessibility Service — detects the volume-button trigger sequence while the screen is off.
- Foreground Service — maintains the 3-round, 5-minute alert sequence without being interrupted by battery management.
Data Retention (findME)
- Account data in the database: retained while your account is active + 30 days after deletion.
- Location data in server logs: deleted after 90 days.
- Email delivery logs: retained up to 30 days.
- Encrypted database backups: retained 30 days.
🚀 Additional product-specific privacy sections will appear here as Radikal Solutions launches new products.
2. General Data Practices
2.1 Legal Basis for Processing (POPIA)
- Contract performance — processing name, email, and phone number is necessary to provide the service you signed up for.
- Consent — location data is processed only when you consciously trigger an SOS. Emergency contacts are entered at your discretion.
- Legitimate interest — anonymous analytics and crash reporting to maintain a reliable safety service.
- Legal obligation — transaction records retained as required by South African consumer protection and tax regulations.
2.2 Data Security
- All data in transit is encrypted using HTTPS / TLS 1.2+.
- The database is secured with granular rules restricting access to authenticated users and our service accounts.
- Our servers require a shared secret header to prevent unauthorised invocation.
- We apply principle-of-least-privilege IAM roles on Google Cloud Platform.
- No plaintext passwords are stored.
Despite these measures, no internet transmission is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify you as required by POPIA.
2.3 Children's Privacy
Our products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
3. Your Rights Under POPIA
- Access — request a copy of the personal information we hold about you.
- Correction — request correction of inaccurate or incomplete information.
- Deletion — request deletion of your personal information by emailing support@findmeapp.co.za. For findME users, you can also delete your account directly in the app via Dashboard → More Details → Deregister Account.
- Objection — object to the processing of your personal information in certain circumstances.
- Restriction — request that we restrict processing while a complaint is being resolved.
- Data portability — receive your personal data in a structured, machine-readable format.
- Lodge a complaint — contact the Information Regulator of South Africa if you believe your rights have been violated.
Account & Data Deletion
You can delete your findME account and all associated data in two ways:
- In the app: Dashboard → More Details → Deregister Account.
- By email: send a deletion request to support@findmeapp.co.za from the email address registered to your account.
Once your request is received, your account and associated personal data (profile, emergency contacts, and settings) are deleted from our active database within 30 days. Server execution logs are automatically purged within 90 days.
4. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. For material changes, we will notify you via the email address associated with your account. Continued use of our products after notification constitutes acceptance of the revised policy.